We require a member of our team meet new dog walking or pet sitting clients. This is an in person meeting at your home, giving you the opportunity to meet your dog walker or pet sitter and walk through your care instructions. You will be emailed a Registration Packet from our office and should have that completed prior to the time you are scheduled to meet with your dog walker or pet sitter.

During the consult, our employee will review the contents of your Registration Packet, get to know your pet, and review lockbox procedures or obtain 2 copies of your house keys. Once the registration meeting is complete, you are ready to begin scheduling service.

We offer standard visits in 30-Minute, 45-Minute, and 60-Minute intervals. You choose. Puppy/Senior visits are two shorter 20-Minute visits on the same day. The length of the visit includes not just the walk itself, but also the amount of time it requires the dog walker to enter the home, leash up the dog, go for a walk, provide fresh water or a treat per your request, return the dog to the location they were found (ie crate, bedroom etc), and leave you a daily journal with details about the visit.

Note for clients that reside in apartment buildings: The easier it is to get in and out of your residence is indicative of how much time we will be able to spend on the actual walk. For apartment complexes, parking and/or conceirge key handling can consume much of this time. Please assist your dog walker or pet sitter with gaining access to your apartment by notifying the conceirge ahead of time and providing an easy parking location.

Pet sitting visits are offered in 30-Minute, 45-Minute, and 60-Minute increments. This includes the amount of time it requires the pet sitter to enter your home, leash up the dog and go for a walkr, return your pet to the location they were found (ie crate, bedroom etc), and leave you a daily journal with details about the visit. In addition, during these visits we provide additional care such as clean the litterbox / cage, provide fresh water, feed breakfast or dinner. These visits are typically conducted in the mornings, evenings, on weekends and during holidays.

Note for clients that reside in apartment buildings: The easier it is to get in and out of your residence is indicative of how much time we will be able to spend on the actual walk. For apartment complexes, parking and/or conceirge key handling can consume much of this time. Please assist your dog walker or pet sitter with gaining access to your apartment by notifying the conceirge ahead of time and providing an easy parking location.

We conduct pet sitting visits before 9AM and after 5PM. You can request a preferred 2 hour window. We will ensure that our pet sitter arrives to your home during that preferred time frame. For your pet's safety, we require a minimum 2 visits daily for dogs and 1 visit daily for cats and other small animals.

No. We want our team's attention to be focused on your dog during their visit. We walk dogs individually, unless they are from the same household. We do not offer group pack walks. We do not take dogs to dog parks. Our walks are on leash at all times. If you prefer to have your dog play in an off-leash group with other dogs, we recommend our dog daycare service.

Many of our clients live in an apartment complex or on a challenging city street where parking is limited. As a general rule, we do not charge for parking but we assume that there is the ability to park for free and that it is reasonably close to the entrance of your home/building. If there is only street parking and the employee must pay to park there, we will add those charges on to your service bill so that our employee can be reimbursed for this additional expense. These scenerios will be evaluated on a case by case basis.

If your apartment complex or neighborhood has designated parking for quick access, this would be helpful for our employees to know. Our goal is to optimize time we spend with your pet. The time it takes to find parking and get into your apartment or townhouse can take away from the visit time.

Over the past few years, lockboxes have become the new pet care industry standard for a few reasons. They simplify key handling which will allow us to better accommodate any last minute requests for service. Also, by retaining the key at your property, we are better able to deliver uninterrupted service to you when we have to send a back-up sitter, when a teammate is on vacation, ill, or has an emergency. We can send a member of our team directly to your home, bypassing the need for them to first stop at our office to obtain a key.

The lockboxes we provide will be retained as property of Fur-Get Me Not and we bill you a deposit fee of $20. The lockbox can be held at your property for the duration of our services, whether brief or ongoing, and upon your request to conclude services, we will pick-up the lockbox and refund the deposit. For occasional pet sits, you are welcome to remove the lockbox and put it back out before your next reservation.

Of course if you wish to keep the lockbox, you can and we will retain the $20 fee.

Yes. Just let us know the location and the code and we will begin using it.

We recommend the lockbox be secured to a gate, railing, door handle, patio furniture, and preferably some place protected from weather elements like rain and snow which can rust the lockbox and make them difficult to open in cold weather. We will find an inconspicuous spot. If you have a preferred spot, such as grill, garden area, flowerpot, etc, please communicate that to us and we will notate the location in our system. The sitter will take a picture of the location and store that information in your file. Depending on location, we may place a ziplock bag on it for additional weather protection.

Instructions on how to change the code will be provided to you at drop off. If you change the code, please email our office so that we can update your information on file.

We will reach out to you individually to make those arrangements. We may need to use a larger lockbox to accommodate the FOB.

Yes, we offer discounts on dog walking plans for customers that use our dog walking service 3+ times per week.

We provide discounts for frequent customers. If you would like us to walk your dog 3 or more times per week, then we have a membership plan for you!

• The Basic Plan is for clients that want dog walks a minimum of 3 times per week, for example every Monday, Wednesday, and Friday, for a minimum of 12 walks per month. This plan is discounted 3% off our standard rates.
• The Premier Plan is for clients that want dog walks a minimum of 4 times per week, for example every Monday-Thursday for a minimum of 16 walks per month. This plan is discounted 5% off our standard rates.
• The VIP Plan is for clients that want dog walks a minimum of 5 times per week every day Monday-Friday, which averages out to 21 walks per month. This plan is discounted 10% off our standard rates.
• Each of the these plans are available in 30-Minute, 45-Minute, or 60-Minute increments. You choose the length of the visit.
• Have a puppy or older dog? We recommend the Puppy/Senior plan which includes 2 shorter 20-Minute visits per day Monday-Friday and only offered on our VIP Plan. This plan is discounted 10% off our standard rates.
• Your membership will be billed on the first of each month.
• Additional visits can be added at the discounted rate.
• Extra pets are an additional fee, per pet, per visit.
• Visits are conducted M-F between 9am and 5pm.
• Additional visits are billed the following month. For example, if you are a Premier Member and schedule a 17th walk, that walk will be billed at the discounted rate on the following month’s bill.
• Plans begin on the first of the month and end on the last day of the month.
• There are no refunds if you cancel a walk.
• We do not conduct dog walks on official company holidays (holiday schedule). We do not refund for holidays.
• Client must have a valid credit card on file and approve us to auto-charge.
• Membership will automatically renew each month. All enrollments and/or cancellations must be received by the 25th of the month prior. (ie for May participation, enrollment or cancellations must be received in writing by April 25)
• VIP, Premier, and Puppy/Senior plans include a vacation allowance that allows for scheduled vacation time to be credited towards your next month’s reservation.
• VIP, Premier, and Puppy/Senior Plans also include discounted rates on dog daycare and boarding. (daycare $34/full day + $30/boarding night)

If you are interested in enrolling, please contact us

Monthly dog walking plans (VIP, Premier, and Puppy/Senior plans) include an annual vacation allowance of 10 days, beginning on your enrollment date.

• Vacation allowances will apply to any 3 or more consecutive days of cancelled walks.
• Vacation credit will be reflected on your next month’s bill.
• Notify the office or billing manager if you are canceling walks related to vacation so we can put a special code in your reservation and adjust your bill.

We are an employee-based company that operates 365 days a year. Holidays are our busiest time. The extra fee we collect is passed on to our employees as bonus incentive for them to work on holidays when they may otherwise have chosen to take time off. The holiday surcharge is non-refundable and must be paid in advance when you book your holiday reservation. This reserves your pet sitter's time in their schedule.

All regularly scheduled dog walks will automatically be cancelled on holidays. If you are a regular dog walking client or enrolled in our Basic, Premier, VIP, or Puppy/Senior plans and you need a dog walk during the holiday, please call our office to make a reservation. Additional visits will be billed at the membership rate. Holiday surcharges will apply.

Reservations are required at all times. Cancellations must be made by close of business the day prior. Our office is open daily 9-5pm, except on holidays. Same day cancellations will be charged full fees.

If we are pet sitting for you and you return home early from your trip, please call the office to cancel the remainder of your visits. You will be charged for any visit for which the sitter arrives to the house without advance notification to cancel the visit.

If you cancel your holiday reservation, please notify us with as much advance notice as possible. We are usually completely booked 1-2 months before the holiday. Payment of the holiday surcharge guarantees we have secured a sitter for your reservation. If you need to cancel, we will only refund the holiday surcharge if we are notified 10 or more days before your reservation begins. If you cancel your reservation with less than 10 days notification, your pet sitter will receive the holiday surcharge.

Our office is closed on most major holidays. Click here to see our full holiday schedule.

Click here to see our inclement weather policy.

Regular weekly dog walking customers will be billed monthly. We have 3 billing cycles.

• Basic, Premier, and VIP plans are billed on the 1st of each month.
• Weekly dog walking customers (that are not on a monthly plan) with last name that begins A-L are billed on the 15th of each month.
• Weekly dog walking customers (that are not on a monthly plan) with last name that begins M-Z are billed on the last day of each month.

Pet sitting and occasional dog walking customers will receive their invoice once services are complete and usually within 14 days. If you are a weekly dog walking customer, your pet sitting visits will be included in your monthly invoice and sent to you during your normal billing cycle.

All invoices are emailed, unless client specifically requests to receive invoices by US Mail.

We accept Visa, Mastercard, Discover, and American Express. If you would like to pay by credit card, you may call it in or complete an autocharge form so we can auto bill you.

If you have any questions about your bill please contact our billing manager.

Yes. If you were provided with great service, your dog walker or pet sitter would greatly appreciate your generosity. If you would like to tip your sitter, you may include the additional amount in your check for payment or email our billing department with credit card payment, and we will pass along the surplus to your sitter with your compliments. You may also mail a separate note to our office and we will ensure your sitter receives it.